“Use the force, Luke.” But when?

Professor Jim Heskett in this HBS article  What’s the Best Way to Make Careful Decisions? talk about what is the right mix between intuition and analysis?  He also refer to Mauboussin’s book “Think Twice”  citing a wide range of examples and research, argues that “we use experts (as opposed to diverse “crowds”) too frequently, that we too often fail to: identify the nature of the problem, match solution techniques with problems, seek diversity in our feedback, and use technology where possible”    You can find Micheal  Mauboussin’s  great talk about this topic.

So we need to re-think what this means to healthcare delivery.


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